Pre-care instructions

PORT CITY BROWS AND SKIN CODE OF CONDUCT

Spa Policies
Spa Code Of Conduct
As prepared by the International Spa Association.

Your Rights and Responsibilities as a Spa Guest
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, it is your responsibility to:

Communicate your preferences, expectations and concerns.
Communicate complete and accurate health information and reasons for your visit.
Treat staff and other guests with courtesy and respect.
Use products, equipment and therapies as directed.
Adhere to the spa’s published policies and procedures.
As a spa guest, you have the right to:

A clean, safe and comfortable environment.
Stop a treatment at any time, for any reason.
Be treated with consideration, dignity and respect.
Confidential treatment of your disclosed health information.
Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
Ask questions about your spa experience.
Information regarding staff training, licensing and certification.
To Better Serve You
Customer Satisfaction

Your satisfaction is very important to us. If you are not satisfied with any service you received here, please notify us within seven days of your appointment.

Gratuity
AS YOU WISH AND IS NOT A REQUIREMENT

Late Arrival for Appointment
If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.

Right to Refuse Service
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

Returns
All product returns must be accompanied by a store receipt. Product returns will only be accepted within 15 days of original purchase. All returns will be refunded with a SPA credit.

Prices
Prices and services are subject to change at any time.

All services are by appointment Only

Consultation required for microblading

48 hour cancellation notice required 

Please disclose all medical information no matter how small, (it can effect your treatment)

Bad behavior, like unlawful behavior, hate speech, bullying, promotions, spam, etc. are not accepted at any time.